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Cusco, PeruBrian is a graduate of The Ohio State University with a BA in English. Since 1999 he has been writing, photographing and designing for both digital and print media. Brian loves traveling and writing about his adventures and he lived in Prague, Czech Republic for a year. In 2001 Brian joined the KMi team as Lead Designer. In addition to 3D, web, graphic and logo design Brian is a Flash designer who specializes in instructional illustration, diagramming and animation.

The Graphics for Learning blog will address design and graphical considerations for those seeking custom content development as well as offer tips, techniques and solutions for designers.

Check out Brian's Photography/Travel blog at Travel Companion Blog.

 
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A while back, our custom content development team created a video to make things easier for all of you. We produced a course that explains the oh-so-confusing concept of SCORM. We tackled a number of common questions like "Why do I need to know what SCORM is?" "How can SCORM help me?" and "What does SCORM even stand for?" But don't worry, it isn't as daunting and cumbersome as it sounds. We explain it all in layman's terms and deliver it in a way that is friendly and, dare I say, fun. 

Since we released the video, we've had a tremendously positive response, and we're happy to be able to help so many gain a better understanding of SCORM. But, hey, that's what we do! Keep posted for follow-up videos where we tackled the tough subjects and make them easy to understand. In the mean time, enjoy the "SCORM Demystified" video or watch it a second, third or fourth time and pass it on to your friends and colleagues!



 
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My first organized baseball league was tough for me. I was smaller and less athletic than all the other kids. And while there was little action anywhere outside of pitching and hitting the coaches still preferred to put me in right field where balls would seldom if ever reach. I was rarely out in the grassy expanse long before I started daydreaming and making daisy-chains. My coaches recognized my boredom and ensured me how important my job was. They told me I was the last line of defense and that when a ball is hit out of the infield the whole team would be dependant on me to make the big play. I could have the opportunity to win a game for our team!

From that moment on I took the position of right field much more serious. I don't know if I ever was called upon to make that big play but I knew the team needed me and I wasn't about to risk it for the preoccupation of popping dandelion heads. 

Sometimes it can be difficult for employees to appreciate the big picture importance in there very specialized jobs as well. For example, a warehouse worker for a medical supply distribution company whose job is to put incoming shipments into prospective rack locations may not associate her job duties as life or death. While no one would ever hold her responsible for someone's unfortunate demise she certainly can take pride in helping save lives by doing her job accurately and efficiently.

The below example is a launch screen from a supply chain custom eLearning health course directed to employees of an oil company with a wide range of job responsibilities across all sectors. Characters representing each job type tell a personal story related to the course material and each make up a piece of the company-wide process. The success of the process is directly dependant on each individual's job performance. Even if the trainee can only professionally identify with one of the characters they will be able to see that they are indeed important to the overall success of the company.



 
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Let's face it, sometimes the subjects that are most crucial for us to learn, like safety, can be some of the least exciting. For example, how many people actually enjoy the same tired pre-flight safety presentations  and sticky airline safety cards? As a nearly inaudible monotone voice reads a list of instructions as riveting as the latest microwave manual, unenthused flight attendants robotically point to exits and feign breathing from detached oxygen masks. All the while, we can't fully concentrate because we're still shivering over that mysterious object our hand brushed against in the seat pocket as we reached for the safety card.


As designers we understand that some who will be taking our courses are as excited about the material as they are about being told how to properly insert the metal tip into the buckle. So how can we ensure that we aren't losing our audience to boredom and making safety managers very unpopular?

Personalizing material has worked immensely for us here at KMi. We work with on-site personnel to get first-hand insight to some of the common accidents and injuries that occur.  We then present photos, videos and illustrations of specific situations and scenarios that are potential safety hazards to the learner. If the learner can identify with the characters in the scenario then they are likely to have learned from the training and that means we've done our job well. 

The below example is just a small portion of a larger custom content development, animated scenario of the dangers pedestrians face in a warehouse.  In partnership with Kibler and Associates, we combined diagrams of the warehouse indicating movement with images of warehouse safety signage and photos of actual warehouse employees simulating incidents. The warehouse employees taking the safety course will recognize the photo as looking very much like their own work environment while the diagrams will help set the potentially dangerous scene and provide prevention techniques. And we can accomplish all of this without the need of wet-naps or portable hand sanitizers.



 
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Last week our custom eLearning graphics team was presented with a challenging project. We needed to develop a rich animation to a present a particularly long and wordy section of a course on Demand Forecasting. When I first saw the course content I hesitated. There were no supporting graphics, no charts, no graphs, no scenarios and no examples, only long descriptions of broad theories and concepts. How on earth were we going to graphically animate this material and keep it interesting for a student of supply chain?

My first thought was to insert YouTube clips of cute kitten bloopers or squirrels interrupting family photographs but that seemed rash and irresponsible. Suddenly, the solution dawned on me as I watched fluffy fall off the back of the couch. We'll simply use type as our graphics! The answer was simpler than I had expected!

After reading over the material a second time I had noticed that there were lots of important concepts and loads of key phrases. These phrases were imperative to fully understanding and grasping the course content. As our first step we sent one of our expert voice talents to the studio to record the voice over. We made sure he understood the content and that he properly emphasized our key phrases. Once we had the voice over audio we animated the key phrases along with supporting text in Flash using many attractive and eye-catching transition techniques, fonts and colors.

Finally, we tweaked and refined the animation ensuring that it was as effective as possible. This is the most difficult and important piece of the project. When using type in animations it is crucial to find and retain the proper balance. If we use too much type then the user will be overwhelmed and confused. Using too little will fail to keep the user's attention and be equally ineffective. While not as cute as cuddling kittens, our final product was an engaging and fun animation that visually reinforced the concepts necessary to comprehending the course content. 

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Here at KMi, we love video. When you think of customized eLearning, boring training videos are far from your idea of exciting material. And while it's true that good eLearning involves engaging graphic and animation interaction combined with professional voice talent that keeps the learner fully involved in the material, we ask, why not do the same with video? Well, that's exactly what our custom content developers at KMi do. We have the technical capability to develop multi-media high definition video, years of experience in video production and, most importantly, the expertise in rich interactive eLearning to make some truly unique and unforgettable experiences.

Just to wet your whistle for an upcoming project I'll give you a teaser of a demo we shot of one of these interactive approaches. This video follows a new employee of a company around on his first day. Unbeknown to him he will be presented with a number of challenges that will test his decision making skills regarding company policies. With the help of his trusty employee policy manual and direct interaction from the learner, you can help the new employee make the proper decisions on this trying day.

 
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For those clients of ours that are new to the concept of eLearning, it is often very difficult to imagine what their custom content development course will even look like. The idea of eLearning can be tough for some to wrap their head around and that's why, here at KMi, we try to bridge those gaps as quickly and efficiently as possible to limit the amount of time anyone feels confused.

The first, and probably most obvious, step we take is to show our clients samples of other courses. This immediately answers lots of questions that a client may have and some that they hadn't even thought of yet. Once familiar with a wide variety of course formats, interactive approaches and graphical treatments, a client will say "Great! But what will our course look like?"

Not to fear. One of the next steps in KMi's development process is to take all of the ideas we've discussed for their content and develop some Creative Concepts. The format of the Creative Concepts phase often depends on the course content and the demands of the client. We develop screen shots of a number of concepts and pair them with thorough descriptions and explanations. Sometimes, in addition to the written concepts, for those clients who may be more visually conceptual, we'll take it a step further and develop a semi-interactive Flash module that displays all of the concepts. This brings the client halfway from the concept stage to the final course module stage.
 
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This week we will be launching a new custom content development course in partnership with Kibler and Associates for Medline Industries. The web based eLearning course concerns warehouse operations, specifically picking split-case orders. I have written several posts in the past regarding many of the challenges we faced when developing the course. In short, there are many complex aspects to picking split-case orders and we tried to develop a virtual experience that is as close to being live in the warehouse as possible. The result is as rich and advanced a course as we have developed in the operations field to date. To view a sample of the course click here. We are sure you'll appreciate the final product as much as us.


 
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